FAQ
Frequently Asked Questions
Shipping
Orders are processed and dispatched within 1–3 business days.
- Orders under $40 USD: flat $10 USD shipping.
- Orders $40 USD and over: free shipping.
- We ship to Australia, the United States, the United Kingdom, New Zealand, Canada, and other supported countries. Delivery times vary by destination.
- You'll receive a tracking number by email as soon as your order ships.
Can I change my order after I've placed it?
If you spot a mistake with your address, email us within 12 hours of ordering at tailsandtrend@gmail.com and we'll do our best to catch it before dispatch.
Returns & Refunds
You have 30 days from delivery to return an item, as long as it's unused and in its original packaging. To start a return, email tailsandtrend@gmail.com with your order number. Once we receive and inspect the item, refunds go back to your original payment method within 5–10 business days. Faulty or damaged on arrival? Send a photo within 7 days and we'll replace it or refund you in full, including shipping. See our full Refund Policy for details.
What payment methods do you accept?
We accept all major credit and debit cards, plus any additional payment options shown at checkout. All prices are listed in US dollars (USD).
Is it safe to use these products with my pet?
Yes, when used as intended. Always supervise your pet with new toys and accessories, and remove any item that becomes damaged or starts to fray.
How do I contact you?
Email us any time at tailsandtrend@gmail.com and we'll get back to you as soon as we can.