Refund policy

Refund policy (Returns)

We want you — and your pet — to love what you ordered. If something isn't right, you have 30 days from delivery to return it.

• Items must be unused, in original condition and packaging. (We get it — if Biscuit already chewed it, that one's on us to resist his charm, but we can't resell it.)
• To start a return, email us at tailsandtrend@gmail.com with your order number.
• Once we receive and inspect the item, refunds go back to your original payment method within 5–10 business days.
• Faulty or damaged on arrival? Send us a photo within 7 days and we'll replace it or refund you in full, including shipping.
• Return shipping is at the customer's cost unless the item is faulty or we sent the wrong thing.
• Sale items can be returned for store credit.